Ecommerce Sharing Of Ideas Scaled

Change Management: The importance of Divergent Thinking vs Convergent Thinking at Clearinity

At the core of Clearinity, we are helping improve people’s lives. 

We are not just implementing an inventory management system for our clients, we really help them begin to think differently and see their business problems as opportunities for optimization. 

One of our core values is to bring human-ness to the implementation of an inventory management system. These systems often offer implementation and general support but do not offer the quality of change management we do. 

Throughout the Clearinity process, we use convergent thinking, divergent thinking and encourage lateral thinking. At Clearinity, we use these three modalities of thinking as important ways to effectively change your organization and evolve your mindset so you can see the growth you envision!

Convergent thinking

Convergent Thinking is also known as logical thinking or vertical thinking. It often is used when applying a set of operations or working off a list. It aims to find one solution to one problem. We see convergent thinking in data-focused teams, where they struggle with more of the freeform divergent thinking skills. Vice versa, creative thinking teams struggle with convergent thinking and often find themselves overwhelmed with the number of possible solutions. 

At Clearinity we use convergent thinking as a way to examine your business operations in Step 1, Discovery. We work dissecting your business facts and workflows through means of questioning and answering. This allows us to hear and see what “the goal is”. 

After step 1, we begin to blend convergent thinking with divergent thinking again in Step 2, technology selection. We use convergent thinking to address the pain points and how the systems solve your companies goals and expectations. 

Divergent Thinking

Divergent thinking is the opposite of convergent thinking. It is creative, fluid thinking that finds connections between seemingly unrelated ideas. It is mostly used in creative-driven teams who may need to think about all the possible solutions to one problem. These teams often struggle with convergent thinking and at the same time, the divergent thinking has overwhelmed them and they may become stagnant in making any progress towards solving the problem. 

Here at Clearinity, we use divergent thinking in our Step 1 recommendations. There we begin to flesh out not only the logical problems your organization is facing but also the problems your team may not even be aware of yet. We also address the “what if’s” in our recommendations so you can make the decision on an inventory management system that is right for you. We begin to have you and our team thinking about “ what are we not thinking about here” and then present a holistic solution that addresses the main problems and the subsequent other problems that may arise later on.

Encouraging Lateral Thinking

Lateral thinking is using both divergent thinking and convergent thinking. We encourage lateral thinking internally and externally with our team and clients. This allows us to think creatively about the problems at hand and find unique “out of the box” solutions. Our use of lateral thinking, or utilizing both convergent and divergent thinking modes, allows us to approach the client from a completely unique and customized perspective. 

Through our deep dive into your business in the discovery process to training your team to go live with the system, there are multiple times we employ lateral thinking techniques. These techniques are:

  • Dedicated focus periods allow us to see what solutions you have come up with and what potential other solutions we see
  • Challenge the norms your company has established by asking why, and how come
  • We examine and question others on your team and include them in conversations so that we can hear other perspectives on the issue to see the whole picture 
  • We harvest and “treat” ideas by implementing them and then shaping them to your business needs 
  • Help shape your team to have more flexibility and adaptability 

In addition to helping our clients with lateral thinking, we encourage our team to think this way as well, knowing that you have a team of highly qualified experts and multi people thinking on your solutions aims to ensure you that you are looking at all the angles and making the right investment the first time!